Privacy Policy

Your Privacy, Our Priority


Service excellence is important to us, especially when it comes to protecting your privacy. Our Privacy Policy is designed to protect the financial relationship that we have with you. The credit union collects nonpublic personal information about you when you submit applications and forms for savings and/or lending services. Other sources of nonpublic personal information are your account transaction activity, credit history on file with consumer reporting agencies and information from marketing research firms.

View our official Privacy Policy Notice.

First Commonwealth Federal Credit Union does not disclose nonpublic information to affiliated or non-affiliated third parties except as allowed by law. The law allows us to exchange account activity information with third parties in order to process things such as ATM and check card activity and open credit line activity. Our staff is committed to protecting your personal information.

Employees follow our strict policy concerning member confidentiality. The credit union will not release any information about your accounts without your specific written consent. If your account with First Commonwealth Federal Credit Union becomes inactive or is closed, your information will not be released to affiliated or non-affiliated third parties.

We are committed to informing you, our member, of the availability of valuable financial services. The credit union may disclose information about you, typically name and address, to reputable financial institutions that we have partnered with to provide services such as insurance, consumer goods discounts, and investment broker-dealer offerings.

First Commonwealth Federal Credit Union may wish to provide additional service offerings in the future. The credit union will provide sufficient notice, as required by law, to allow you to opt out of receiving information regarding these services.

As your credit union of choice, we assure you that we maintain physical, electronic and procedural safeguards that comply with federal regulations in order to guard your nonpublic personal information. We want to retain the confidence that you have placed in us and ensure you of our ongoing commitment to you in the future.

Website Privacy

1. Security: FCFCU takes great pride in the protection of member information. Therefore, information submitted to FCFCU, which is sensitive in nature (i.e. account numbers, personal information, Social Security numbers, etc.), is protected by our encryption software, Norton. The Norton Secured logo appears on all electronic form pages requesting information from our members— including credit card numbers, account numbers, etc.—to ensure that the information being provided will only be used by First Commonwealth for the purpose of providing service to our members.

2. General website pages: FCFCU collects and stores information on the domain you use to access its website, the Internet address of the site from which you linked directly to its site, the date and time of your visit to its website, and the browser software used by you to access its website.

3. Member-only website pages: Personal identifying information is collected when a member registers to access FCFCU's member-only sections of our website. This information enables FCFCU to regulate entry to the member-only portions of our website and to measure member usage. Any personal identifying information gathered during member registration is not sold to, leased to, or shared with third parties.

4. E-mail: Personal information contained in e-mail sent by members and non-members may be used by our staff and volunteers to answer questions, to follow up on suggestions or complaints, or to improve the level of service FCFCU provides. Please be advised that e-mail may not be secure against interception by unauthorized individuals. Therefore, if you wish to communicate sensitive or personal information with FCFCU, you may want to send it by postal mail. Information given to FCFCU during e-mail interactions will be used to answer requests, questions, or relay information back to members. The information that is collected will not be sold to, leased to, or shared with third parties.

5. Site management: Non-identifying information is collected from our website for the purpose of tracking system performance, the number of visitors to our site, and information that is or is not of interest to our members.

6. Children and Collection of Personal Information: In compliance with federal government regulations, FCFCU does not collect personal information from children. FCFCU views a child as any individual who is under 18 years of age. Therefore, if you are under 18 years of age, please do not give FCFCU any personal information.

7. Links: FCFCU contains links to other companies on our website. Please be aware that FCFCU is not liable for the content or availability of these linked sites. FCFCU does not provide, and is not responsible for, the product, service, or overall website content available at a third-party site. FCFCU's privacy policies do not apply to linked websites. If you do click on a linked website located on FCFCU's Website, please consult the privacy disclosures on that site for further information.

8. Our Use of Cookies - We use technology to collect anonymous, non-Personal Information that indicates how visitors use our site. Such technology, called "cookies" are small files containing text that your web browser software transfers from our website to your computer when you visit our site. Cookies make it easier for you to use our site and help us to customize your online experience. If you would like more information about how cookies work, go to www.cookiecentral.com.

We (FCFCU) reserve the right to change this policy at any time by posting a new privacy policy on our website. If you have any questions about FCFCU's Website privacy policy, send an e-mail to: mktgdept@firstcomcu.org.