*We will only accept resumes/applications that specifically mention the position in which you are interested.
We are currently interviewing for the following positions:
We are currently interviewing for the following positions:
Business Development Executive
This high-profile position requires a dynamic, high-energy professional to represent FCFCU’s brand and corporate values within your assigned member group market. In this role you will foster B2B and B2C relationships to significantly grow membership and B2C and B2B product/service utilization.
Primary responsibilities include developing, cultivating and nurturing executive level member group relationships in HR, Finance and other key business areas within your assigned member groups. You will work with member group contacts to deeply understand their business in order to grow membership, product/service utilization and business services relationships.
You will work with the Director of Business Development to create SAM (Strategic Account Management) plans for your assigned top-tier member groups and execute key initiatives to significantly grow B2C members and product/service utilization. You will act as the face of FCFCU to your assigned relationships and leverage relationship management best practices to achieve goals. You will be the primary VOC (voice of customer/member) for your assigned member group relationships, relaying critical feedback to help FCFCU continually improve and make doing business with us easier and more attractive.
Knowledge of the fundamentals of banking, financial services delivery, CRM along with the principles and practices of effective sales are essential.
Expert interpersonal and relationship management skills are critical. Must possess excellent phone, oral and written communication, organizational, problem solving as well as strong time management skills. Proficiency in MS Office, Internet and E-mail is a requisite.
Associate's degree or 5+ years in a sales or relationship management role in the financial services industry is required. Proven ability to create rapport in a retail B2C sales environment and achieve goals, nurture, cultivate and manage B2B relationships and achieve goals is necessary,
Bachelor's degree in marketing or related field and a minimum 10+ years in the financial services industry is preferred. A minimum of 5 years of corporate event management, sponsorship, tradeshow and/or brand ambassador team experience is desired. EOE
Inbound Contact Center Representative
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures.
Assist and counsel members on the full array of credit union products and services in order to help them obtain their financial goals and cross-selling all products and services to meet their needs.
Foster and build member relationships. Provide service as necessary to all members consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display basic member service skills, including: - Active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone, body language), product knowledge, personal accountability, and other skills identified by management.
Develop and demonstrate excellent telephone service and problem solving skills.
Foster, develop, maintain and demonstrate selling skills in the following areas: - Reading members (words and tone), handling and overcoming objections, goal setting and attainment, understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified by management. Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc). Continually update level of Product Knowledge as new products and services are offered.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, strong problem solving ability, and experience/ability to effectively communicate via telephone and computer (email) is essential. Must be an analytical problem solver, able to perform math calculations, and follow/ provide clear directions. Must be customer focused with basic Computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution, sales experience, or bilingual strongly preferred. EOE
Office Services - Part-time
Responsible for sorting of daily mail, affixing proper postage, receiving deliveries, maintaining and ordering general office supplies, and assisting with minor facilities maintenance.
Sort incoming mail and prepare outgoing mail to be delivered to Branch locations and/or post office. Service postage meter and maintain and order mailing supplies as necessary.
Assist with facilities maintenance issues, contact vendors for repairs as needed and participate in building vendor inspections.
Set up and arranging special work areas, moving office furniture or equipment, display sites, and cubicle areas as needed.
Receive shipments of supplies and materials, deliver or store in the proper storage location and notify appropriate supervisors of receipt.
Maintain clean appearance of the parking lot, grounds and walkways throughout the day. Take initiative to clean any area within or outside of building as needed throughout the day. Keep all member traffic areas clear and dry to prevent hazardous or dangerous situations from developing. Clean main lobby vestibule, building entrance, and other areas as needed throughout the day. Assist in properly maintaining company vehicle.
Maintain compliance with safety codes for fires, stairwells, parking lots, etc. and assist with coordination of recycling and shredding programs.
Knowledge of the fundamentals of banking, mail delivery systems to include current postage rates and basic maintenance and custodial practices is necessary.
Ability to read and write and follow oral and written instructions is required. Must be able to lift and move objects up to 75 pounds and possess a valid PA Driver’s License.
High school diploma or the equivalent, working knowledge of MS Office, web-based technology, Internet and Email is required. 2-3 years building maintenance experience and 0-2 years postal/mail deliveries or sorting preferred. EOE