*We will only accept resumes/applications that specifically mention the position in which you are interested.
We are currently interviewing for the following positions:
We are currently interviewing for the following positions:
Inbound Contact Center Representative
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures.
Assist and counsel members on the full array of credit union products and services in order to help them obtain their financial goals and cross-selling all products and services to meet their needs.
Foster and build member relationships. Provide service as necessary to all members consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display basic member service skills, including: - Active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone, body language), product knowledge, personal accountability, and other skills identified by management.
Develop and demonstrate excellent telephone service and problem solving skills.
Foster, develop, maintain and demonstrate selling skills in the following areas: - Reading members (words and tone), handling and overcoming objections, goal setting and attainment, understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified by management. Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc). Continually update level of Product Knowledge as new products and services are offered.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, strong problem solving ability, and experience/ability to effectively communicate via telephone and computer (email) is essential. Must be an analytical problem solver, able to perform math calculations, and follow/ provide clear directions. Must be customer focused with basic Computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution, sales experience, or bilingual strongly preferred. EOE
Accountable for the effective servicing of members, including cross offering all credit union products and services when appropriate, specifically accountable for servicing indirect and direct loans, data entry and assisting in the processing of loans and related products and services.
Develop and maintain a strong understanding of consumer and indirect lending practices, policies and procedures. Assist members and dealerships with inquiries regarding indirect lending products and services. Open new accounts as necessary. Assist Loan officers with the disbursement of loans on a limited basis.
Responsible for daily and monthly processing of paid loans and preparation of vehicle collateral for release. Authorize release of collateral for paid auto loans. Complete necessary checklists for loan documentation and ensure proper filing of such documents. Track all new loans for the receipt of vehicle title encumbrances. Verify accuracy of titles received and preparation of encumbrances required for FCFCU. Maintain files using ELT. Monitor and ensure maintenance of necessary insurance on collateral. Process CPI for auto loans. Handle processing of all totaled vehicles, including filing of GAP claims if necessary.
Process payment protection claims, payments and forms, loan charge offs and Skip a Pay requests. Complete pre-disbursement checklist for all indirect contracts and prepare accounts for opening. Fund all indirect loans and process ACH for dealer funding. Process reserves for payment to dealers. Set up and/or revise all automatic transfer requests and/or order coupon books. Review all deceased member loans and document accordingly. Handle any payment adjustments on loans. Prepare periodic reports as required by management, Board, and outside agencies. Assist in training new employees as necessary. Responsible for general departmental administrative duties and perform other duties as directed by management.
High school diploma or the equivalent required. 1-2 years’ experience in lending, lending support services or related field, knowledge of the fundamentals of banking, loan policies and procedures and working knowledge of MS Office, Internet, Email preferred.
Above average oral and written communication skills required. Ideal candidates will possess above average telephone, problem solving and collecting and analyzing data skills. EOE
Collection-Real Estate Assistant
Accountable for assisting with the daily processing of the Collection Department and Real Estate Department clerical functions as directed by the AVP Collections and AVP Real Estate Underwriting and Servicing as follows:
· Prepare files and send to the attorney, collection agency, skip tracer and repossession agent
· Order skip trace reports, PA Motor Vehicle searches and title searches.
· Prepare certified mail.
· Scan and file documents.
· Move files and prepare to send off-site as instructed.
· Document notes in the collection software, as necessary.
· Assist the AVP Collections with various clerical duties as instructed.
REAL ESTATE UNDERWRITING AND SERVICING
· Accountable for completing mortgage satisfaction documents, disbursing checks and
monitor for finalization of satisfaction. Responsible for returning paid off documentation to
including the mortgage and note.
· Responsible for sending all real estate mortgage documents to be recorded/bring-down,
disburse checks, and monitor for finalization of recording and bring-downs.
· Assist with ordering/pulling reports for loan processing including Title Searches, Floods and
· Assist with preparing commitment letters for real estate loans upon approval.
· Move files and prepare to send off-site as instructed.
· Assist the AVP Real Estate Underwriting and Servicing with various clerical duties as
High school diploma or the equivalent along with 0-1 years’ experience in clerical, customer service or related fields and proficiency in MS Office, Internet, Email required.
Post-secondary course work in banking, finance or professional development in collections, lending, real estate or related field, 1-2 years of experience in a financial service institution, collections, lending, customer service or related fields preferred.
Knowledge of the fundamentals of banking, real estate concepts and practices, real estate loan policies and procedures, financial services delivery, lending, collections is necessary. Proficiency in word-processing software and web-based technology strongly preferred.
Excellent oral and written communication skills required. Ideal candidates will be able to perform minor math calculations, be detail oriented, organized, possess excellent telephone, problem solving and collecting and analyzing data skills. EOE
Accountable for effectively managing branch operations, serving members, cross-offering all credit union products and services and meeting sales and service goals, under the direction of the Vice President of Member Experience.
Duties and Responsibilities:
Support a strong culture of sales and member service excellence. Lead branch staff to meet or exceed all credit union product and service goals. Ensure all department personnel are consistently and effectively cross-offering all credit union products and services when appropriate. Make it simple for members to improve their financial well-being by offering products and services that benefit them.
Supervise, develop and implement the effective operation of the branch workflow. Work toward improving branch productivity, efficiency, profitability.
Support the development, growth and expansion of Member Business Services. Call on prospective and existing member businesses to provide service excellence and offer additional products. Also develop relationships with key branch members. Partner with marketing as necessary.
Foster and develop a strong level of financial and banking business acumen. Keep abreast of current issues relating to banking and finance and communicate to branch employees as well as other appropriate credit union employees when appropriate.
Assist in the development of sales goals for products/incentives.
Partner with Vice President of Member Experience on development of sales goals and business plan for branch, including: payroll, expenses, asset growth, income, and cross sales. Accountable for ensuring all daily, weekly and yearly sales and operational goals are met.
Develop and demonstrate a high level of knowledge regarding all credit union products and services. Continuously update knowledge base as new products and services are released and changed.
Demonstrate the necessary skills for covering the following positions: Teller, Sr. Teller, MSR, Assistant Branch Manager. Serve as a teller or member service representative when necessary to ensure prompt service to members. Be flexible in your role and model behavior in the branch that conveys to branch staff how important it is to serve members promptly and provide excellent service. Primarily act in the capacity of a Member Service Representative when not engaged in other management or leadership duties.
Responsible for overall building security, maintenance and inventory. Ensure all staff is properly trained on security related issues. Responsible for handling building maintenance issues. Responsible for inventory control of all supplies and forms used at branch location
Requirements & Skills Must possess knowledge of the fundamentals of banking, financial services, including deposit accounts, IRAs, loans. Understanding of laws and regulations relating to credit union financial services is necessary.
Strong sales skills and the ability to develop sales skills in others are critical to this position. Must demonstrate excellent oral and written communication skills. Strong interpersonal, leadership, analytical and problem solving skills are required. Must be able to perform math calculations, collect, analyze, interpret financial data and assess risk. Proficiency in word-processing, spreadsheet software, MS Office, Internet and Email is essential.
Associates degree in Business or related field along with 5+ years’ experience in a financial institution branch is required along with 1-3 years supervisory experience is required. Bachelor’s degree in Business or related field is preferred. EOE
Office Services - Part-time
Responsible for sorting of daily mail, affixing proper postage, receiving deliveries, maintaining and ordering general office supplies, and assisting with minor facilities maintenance.
Sort incoming mail and prepare outgoing mail to be delivered to Branch locations and/or post office. Service postage meter and maintain and order mailing supplies as necessary.
Assist with facilities maintenance issues, contact vendors for repairs as needed and participate in building vendor inspections.
Set up and arranging special work areas, moving office furniture or equipment, display sites, and cubicle areas as needed.
Receive shipments of supplies and materials, deliver or store in the proper storage location and notify appropriate supervisors of receipt.
Maintain clean appearance of the parking lot, grounds and walkways throughout the day. Take initiative to clean any area within or outside of building as needed throughout the day. Keep all member traffic areas clear and dry to prevent hazardous or dangerous situations from developing. Clean main lobby vestibule, building entrance, and other areas as needed throughout the day. Assist in properly maintaining company vehicle.
Maintain compliance with safety codes for fires, stairwells, parking lots, etc. and assist with coordination of recycling and shredding programs.
Knowledge of the fundamentals of banking, mail delivery systems to include current postage rates and basic maintenance and custodial practices is necessary.
Ability to read and write and follow oral and written instructions is required. Must be able to lift and move objects up to 75 pounds and possess a valid PA Driver’s License.
High school diploma or the equivalent, working knowledge of MS Office, web-based technology, Internet and Email is required. 2-3 years building maintenance experience and 0-2 years postal/mail deliveries or sorting preferred. EOE
Senior Business / New Customer Development Representative
This position requires a dynamic, high-energy professional to represent FCFCU’s brand and corporate values in a highly-competitive financial marketplace. In this role you will foster business-to-business and business-to-consumer relationships with First Commonwealth’s Select Employee Groups (SEGs) to significantly grow credit union memberships and expand product and service utilization.
Primary responsibilities include establishing and fostering executive level SEG relationships in HR, Finance and Business. The Senior Business / New Customer Development Rep will manage core SEGs as strategic alliances and work with both internal and external stakeholders to create business plans and execute key initiatives to significantly grow members and product/service utilization. This position also will leverage Financial Wellness/Education tools for the benefit of SEG employees and develop and secure new SEGs that fit within the organization’s strategic direction.
Accountable for effectively identifying, pursuing, and recruiting new SEGs into the CU’s Field of Membership, with the intent to meet ambitious new-member goals and increase overall credit union product and service penetration within existing Select Groups. In addition, this position will prove critical to advance the CU’s brand awareness and service reputation within the marketplace, under the direction of the AVP Marketing and, when required, Chief of Marketing & Retail Delivery.
Must possess strong working knowledge of social media, most notably LinkedIn, Facebook, and Twitter, with the wherewithal to utilize those tools to connect with the marketplace. Proficiency with LinkedIn, Sales Navigator, Salesforce, Zoho, or other reputable CRM tool is essential. Knowledge of the fundamentals of banking, financial services delivery, web-based technology along with the principles and practices of effective marketing are vital.
Exceptional public speaking and networking skills are critical to this position. Excellent oral and written communication skills with the ability to follow oral and written instructions are required. Must possess exemplary organizational skills and demonstrate ability to collect and analyze data/problem solve. Knowledge of spreadsheet software and word-processing is essential. Must be proficient in MS Office, Internet and E-mail.
Associate's degree in marketing, business, or a related field; or commensurate work experience and 3+ years of experience in a financial service institution or sales is required. Proven ability to cold call and initiate new business relationships and success in business development, member development, or a goals-based retail sales position is necessary. Demonstrated success in retail sales environment, with a sense of urgency to meet stated goals and experience designing, developing, and implementing B2C opportunities for Credit Union sales teams is critical.
Bachelor's degree in marketing or related field, and a minimum 5 years of corporate event management, sponsorship, tradeshow and/or brand ambassador team experience is strongly preferred. EOE