Careers

A Great Place to Work!

If you (or a people-oriented person you know) are looking for a great place to work in in the Lehigh Valley, First Commonwealth is the organization to contact! First Commonwealth's compensation and benefits package is among the best in the industry, offering you a competitive salary and excellent benefits.

From time-to-time there are part and/or full-time positions available. First Commonwealth is an Equal Opportunity Employer and your inquiries are always welcome.

Career Opportunities

 

*We will only accept resumes/applications that specifically mention the position in which you are interested.

We are currently interviewing for the following positions:

We are currently interviewing for the following positions:

Director of Marketing

We’re growing! As the Lehigh Valley’s largest credit union, serving 55,000+ members and 1,000+ companies, we’re looking for a high-energy, innovative Director of Marketing to lead all facets of marketing operations. This key role develops, executes and manages creative, innovative, “best in class” marketing, communications and member acquisition, engagement and retention programs to achieve goals.

Responsible for marketing, communications, CRM, PR/media relations, advertising, events, product management, marketing project management and financial wellness, this highly collaborative role drives member growth, product/service utilization, engagement and profitability by increasing our brand position and share of wallet by optimizing all marketing programs and processes. The Director of Marketing also leads all facets of content, creative, graphic design, digital, website, mobile, advertising and experience journeys across all channels and member touch points.

The ideal candidate is an experienced financial services marketer who challenges the status quo and is an expert at facilitating continual improvement and managing strategic and tactical initiatives in a fast-paced environment. Exceptional leadership and organizational abilities and a passion for learning are key success factors. This role also supports the CMRO on strategic initiatives and marketing, retail and experience performance reporting and analytics; dashboard development and leveraging data/insights to interpret performance to add substantial value to FCFCU and drive results.

Essential duties include:

  • Drive marketing results to support strategic goals
  • Lead all facets of marketing, communications and CRM operations
  • Develop, execute and manage annual tactical marketing and communications plan
  • Develop and manage annual marketing budget
  • Develop, execute and manage innovative, targeted marketing campaigns and promotions
  • Manage cross-departmental project teams
  • Develop, execute and manage of “best in class” marketing and member acquisition, onboarding, loyalty and retention programs
  • Lead all aspects of member experience journey mapping, collaboratively with retail team, to ensure exceptional member experiences at all touch points
  • Manage strategic relationships with key vendors and partners including but not limited to freelancers, agencies, media partners, community partners, etc.
  • Own marketing performance reporting, dashboards and analytics
  • Partner with subject matter experts to position FCFCU as a thought-leader to innovate meaningful member benefits, programs or feature improvements that differentiate FCFCU and delight members
  • Partner with retail and member experience teams to operationalize segment-specific strategies and develop cross-channel programs and initiatives that increase member satisfaction
  • Champion cross-functional member initiatives and campaigns to other business partners including business development, business services, lending, indirect, investments, insurance, mortgage and others, as relevant
  • Broaden the team’s impact by being an influencer and thought leader
  • Be agile and innovate as defined by evolving member, business and market needs
  • Act as protector of the FCFCU brand; ensure integrated content across all marketing channels

 Required:

  • Bachelor’s degree in marketing, communications or related field
  • 8+ years experience in cross-channel marketing environment
  • 5+ years’ experience leading cross-functional marketing teams
  • 5+ years in financial services marketing, communications and/or CRM/MCIF
  • Proven ability synthesizing and interpreting data into successful marketing strategies
  • Excellent verbal and written communication and presentation skills
  • Enthusiastic, passionate and creative
  • Thrives on thinking innovatively and challenging the status quo
  • Expert in Microsoft Office
  • Expert in Adobe Creative Cloud
  • Expert in CRM and/or marketing automation platforms.

 Preferred

  • 10+ years experience in cross-channel marketing environment with multiple product/service lines
  • 8+ years in financial services marketing, communications and/or CRM/MCIF management
  • Experience with CRM, MCIF systems, specifically Raddon, EpiSys, Zoho, Documatix
  • Strong experience in digital marketing, lead generation and content management
  • Strong knowledge of mobile marketing and/or app development 

Financial Analyst

If you enjoy performing various financial analyses, including asset liability modeling and management, we want to hear from you!

Duties and Responsibilities

• Measure interest rate risk by performing asset/liability analysis measurements against established limits and guidelines.  Responsible for maintaining the chart of accounts in our ALM model that is de-aggregated enough to accurately model scenarios.  Ensure that all model assumptions are accurate and reasonable.

• Perform what-if scenario forecasting and modeling to assist with business planning and risk management. Assist in developing and gathering assumptions used in forecasting.

• Assist with other forms of risk assessment, such as cash flow analysis, various ALM reports and concentration risk measurement.

• Assist in analyzing and purchasing investment securities.

• Lead the budgeting process, working with other departments to gather expense data and balance sheet information and assumptions.

• Coordinate the reporting of financial information for: monthly board packages; monthly and ad hoc asset-liability management reports; external auditors; and the Federal Reserve.

• Maintain a high level of financial analysis, asset liability management and banking business acumen.  Keep abreast of current issues relating to asset liability management, banking, finance, and communicate information, as necessary, to department members as well as other appropriate credit union employees.

• Develop and demonstrate a solid understanding of the credit union’s objectives and strategic plans, including sales and service, business development, and financial goals.

Knowledge

• Thorough understanding of investments and asset-liability management
• Knowledge of finance, accounting, financial analysis, asset/liability modeling
• Working knowledge of budgeting and forecasting
• Working knowledge of investments, loan reserves and balance sheet risk management
• Knowledge of the fundamentals of banking and banking procedures as they relate to money management and money movement
• General knowledge of the financial services delivery
• Knowledge of best practice internal controls in a financial institution
• Advanced knowledge of spreadsheet software

Skills

• Ability to understand and interpret present value of cash flow projections
• Ability to perform complex financial projections and calculations
• Ability to collect, analyze and interpret financial data
• Ability to apply moderate to advanced statistical techniques
• Ability to perform financial analysis

Education/Experience

Required

• Bachelor’s degree in finance or related field
• 2 years of financial institution experience in the area of finance
• 3 years working in a financial institution

Preferred

• 5 years of financial institution experience in the area of finance
• Master’s degree in finance or related field
• CFA, CMA, CPA


Marketing Coordinator

We’re growing! As the Lehigh Valley’s largest credit union, serving 55,000+ members and 1,000+ companies, we’re looking for a high-energy Marketing Coordinator with expertise in graphic design, copywriting and digital marketing to execute on organization-wide marketing initiatives to drive member acquisition (new members), cultivation and retention (existing members) in support of our aggressive growth goals.

Reporting to the Director of Marketing, this highly collaborative role coordinates tactical execution of marketing and communication programs to drive growth, product/service utilization, member engagement and profitability and enhance our brand position and share of wallet across all communication channels – email, web, social media, digital, event, in-center, etc.

Responsible for management and execution of FCFCU’s online marketing and communication channels, including but not limited to: intranet, websites, online banking and social media. Ensures integrated content delivery in line with best practices via internal and external channels, consistent with strategy, branding and regulations.

Collaborates closely with the Integrated Content Manager to execute on provided integrated content across all channels. Tracks and reports analytics and makes recommendations for improvement. Collaborates closely with external strategic partners (agencies/vendors) to achieve goals. Collaborates closely with internal leadership to execute valuable, relevant content and updates on the intranet, leveraging the intranet as the primary internal communication channel. Manages emergency and closing communications. Manages special projects as assigned. Essential duties include:

  • Coordinate targeted email marketing campaigns focused on member engagement, cultivation and retention (existing members) to increase product/service utilization and share of wallet; leverage CRM and MCIF data/systems to optimize results
  • Coordinate targeted marketing campaigns focused on member acquisition (new members) to attract new members within our field of membership; leverage CRM and external resources including but not limited to digital and traditional advertising, direct mail, event, email, etc.
  • Coordinate promotional, campaign and event content throughout all communication channels to ensure a consistent member/user experience, reflective of First Commonwealth’s brand; including but not limited to: traditional, event, in-center, website, social media, online banking, microsites, etc.
  • Coordinate social media marketing
  • Coordinate digital advertising
  • Manage SEO, analytics and reporting for online communication channels to ensure continuous improvement.
  • Collaborate with digital and website strategic partners
  • Manage online distribution of financial wellness content
  • Support business development team with content coordination for SEG landing pages and SEG lead generation activities
  • Collaborate with the Social Media Response Team to monitor social media channels.
  • Manage and update FCFCU website
  • Manage Influencer interview/photography/video schedules by working closely with the Integrated Content Manager to schedule B2B and B2C member outcomes/success stories interviews, photoshoots, etc. to meet goals.
  • Ensure rates, links and online information is current and meet compliance requirements
  • Manage emergency and closing communications across all channels
  • Coordinate public relations initiatives
  • Assist with events management
  • Assist with sponsorship management

 Required:

  • Bachelor’s degree in marketing, communications, advertising or related field.
  • 2-3 years of related experience.
  • Graphic design and copywriting experience.
  • Experience with CRM/marketing automation, social media platforms for business, including but not limited to Facebook, Twitter, LinkedIn, YouTube, foursquare, Pinterest, Google+, Instagram and more.
  • Working knowledge of and experience with online analytics tools and resources, such as Google Analytics, Facebook Insights, YouTube Insights and more.


Member Experience Associates-
Full time and part time positions available - Locations and hours are listed below:

Full Time:

1. Allentown

Part Time: Scheduled between 25-29 hours per week

1. Part-Time Member Experience Associates at the Bethlehem - Crawford Financial Center

2. Part-Time Member Experience Associate at the Fogelsville Financial Center

Accountable for delivering unmatched sales and service to both existing and potential new members.  Help members prosper by offering personalized, needs-based solutions under the direction and with the support of the Market Manager /Member Experience Manager. 

Follow the First Commonwealth Federal Credit Union sales process in order to deliver a memorable member experience in all sales and service interactions. Effectively process all sales and service functions including teller transactions. Provide appropriate, needs-based solutions to members in order to assist them in improving their financial well-being. 

Demonstrate our Service Mission Statement to “make it simple for members to improve their financial well-being” through consistent application of our Service Standards. 

Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc.).  Continually update level of Product Knowledge as new products and services are offered. 

Interview loan applicants, assist in collection and verification of documentation required to disburse proceeds. Maintain proficiency with systems and tools required for the efficient completion of duties including, but not limited to, core processing, loan application, mobile banking and bill payment systems.  

Identify potential referrals to other lines of business including investments, mortgages, and business lending. 

Stay current with the use of tablets and smart phones in order to be able to demonstrate alternative banking channels such as mobile banking and bill payment services. 

Be available to support other departments and branches, such as the call center, as needed. 

Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred. 

High level of oral and written communication skills, strong sales and problem solving ability is essential. Must possess average telephone skills, be an analytical problem solver, perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution or sales experience strongly preferred. EOE


 Member Experience Associate - Video - Part Time – Allentown

 Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via video interaction, consistently cross offering all credit union products and services when appropriate, in accordance with established credit union policies and procedures, under the direction of the AVP Contact Center.

 Achieve or exceed all sales and service goals at the individual, branch and corporate level. Motivate and inspire others to achieve as well through positive attitude and actions.

 Assist and counsel members on the full array of credit union products and services in order to help them obtain their financial goals, cross-selling all products and services as appropriate. Foster and build member relationships. 

Educate members on the use of the interactive teller machines and provides technical support while utilizing the video banking technology. 

Use a computerized system for member’s verification, gathering relevant information to complete transactions, validating information and performing the following video banking functions while ensuring they are in accordance with bank processes and procedures: receive checks and cash for deposit, verifies amounts, and examine checks for endorsements. Cashes checks and pays out money after verification of signatures and member balances. Issue computer generated receipts and place holds on accounts for uncollected funds. 

Function independently on both cash and platform. Performs cash vault management when necessary, including but not limited to cashing checks, money orders,  receiving deposits and payments, processing withdrawals, processing share transactions, loan pay offs, image retrieval, conducting information inquiries, account research, new accounts daily balancing etc. 

Provide service as necessary to all members consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display excellent member service and telephone skills, including:  active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone,), product knowledge, personal accountability, and other skills identified by management. 

Foster, Develop, maintain and demonstrate selling skills by Identifying needs and opportunities, handling and overcoming objections, closing the sale, goal attainment, and understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified management. 

Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred. 

High level of oral and written communication skills along with excellent telephone skills and the ability to follow oral and written instructions is essential. Must possess strong sales skills, be an analytical problem solver and be able to perform math calculations. Must be customer focused, have knowledge of web based technology with basic computer skills. High school diploma or equivalent along with 1-2 years’ experience in customer service and teller work is required. Experience in a financial service institution, sales experience and fluency in Spanish strongly preferred. EOE 


Real Estate Closer 

Accountable for the effective servicing of members, including cross offering all credit union products and services when appropriate, specifically accountable for the closing of Mortgage lending products and services in accordance with established credit union policies and procedures, under the direction of the AVP of Real Estate Underwriting and Servicing. 

Duties and Responsibilities

  • Provide superior service to members, cross offering all credit union products and services when appropriate, handling member issues and concerns in a timely manner, and assist with the effective and profitable functioning of the Mortgage Lending department in accordance with the established policies and objectives of the credit union.
  •  Develop and maintain a strong level of real estate, financial and banking business acumen.
  • Develop and maintain a strong understanding of real estate lending practices, policies, procedures and related legal issues.
  • Keep appraised of and communicate information relating to mortgage and real estate lending to members of the mortgage department and other areas as appropriate.
  • Coordinate all aspect of the closing process
  • Responsible for assisting members with all credit union Mortgage and Home Equity lending products and services.
  • Cross offer payment protection, homeowners insurance and PMI insurance to all applicants when appropriate.   Assist members with inquiries regarding payment protection and homeowners insurance.
  • Refer applicants to the MFS department when appropriate.
  • Responsible for the scheduling of all mortgage closings.
  • Enter all required information into the system for Real Estate loans.
  • Review all title commitments to ensure accuracy.
  • Type and Review mortgage commitments to be sure all conditions have been met prior to or at settlement.
  • Coordinates all aspects of the mortgage closing with the member and the title company/attorney.
  • Prepares all documents for settlements and reviews for compliance, completeness and accuracy.
  • Answers any questions related to the closing.
  • Prepares the closing disclosure and reviews with member if necessary.
  • Prepares the funding request for each settlement.
  • Tracks all post closing documents-ie recorded mortgages and title policies.

    Knowledge
  • Knowledge of the fundamentals of banking.
  • Knowledge of loan policies and procedures.
  • Knowledge of web-based technology.
  • Knowledge of fundamental real estate lending concepts and practices.
  • Knowledge of real estate loan policies and procedures.
  • Knowledge of RESPA, Reg Z, TRID, Reg B and other Lending regulations.

    Skills
  • Ability to read and write.
  • Ability to follow oral and written instructions.
  • Above average telephone skills.
  • Ability to perform minor math calculations.
  • Ability to collect and analyze data.
  • Problem solving skills. 

             Education/Experience Required

  • High school diploma or the equivalent
  • Detail orientated
  • Good organizational skills.
  • Excellent Communication Skills
  • 1-2 years’ experience in mortgage closing-as a mortgage closer

              Preferred

  • Experience in a financial service institution.
  • Working knowledge of Windows 2000, Internet and Email EOE

Apply Now
         

Apply

Apply for a job at First Commonwealth Federal Credit Union in two easy steps.

  1. Simply email us your resume and cover letter (you must include the position you are applying for in the subject line) to careers@firstcomcu.org. For emailed resumes, please use either .docx or PDF as the file format.
  2. Please complete the voluntary Employment Affirmative Action Survey below.

If you are unable to email us your  resume  and cover letter, we still make it easy for your to apply for a job at First Commonwealth Federal Credit Union.  You can also apply by:

  • Faxing your cover letter and resume to: 610.807.3040
  • Mailing your cover letter and resume to: First Commonwealth FCU, Attn: Careers, P.O. Box 20450, Lehigh Valley, PA 18002-0450
  • Stopping by one of our convenient locations to fill out an application
  • If you don't have a resume or cover letter, fill out our form to request an application.

If you have any questions, please contact the Human Resources Department at careers@firstcomcu.org.

Employment Affirmative Action Survey (Optional)

All applicants are considered for available positions without regard to race, sex, color, religion, age, national origin, physical or mental disabilities, veteran status, Reserve/National Guard or any other similarly protected status.

 Notice: This survey is to be completed by the applicant on a voluntary basis. The information will not be used in any hiring decision and will be filed separately from the application for employment. In an effort to comply with government record keeping and reporting requirements, we are inviting you to answer the following questions. The information contained herein will be utilized and kept strictly confidential in accordance with applicable legislation.

Benefits Overview

Full-Time Employment

  • 401(k) Retirement Savings Plan, Employee Deferrals – new employees can begin salary deferrals the month after their start date; option of traditional pre-tax deferrals and after-tax, Roth deferrals
  • 401(k) Retirement Savings Plan, Matching Contributions – match contributions available on employee deferrals
  • 401(k) Retirement Savings Plan, Employer Contributions – discretionary employer contribution based on eligible earnings
  • Vacation time starting at 12 days annually beginning with the first full calendar year of employment. Up to 5 vacation days can be carried over to the following year
  • Sick time at 7 days annually beginning with the first full calendar year of employment. A maximum accrual of 60 days is permitted
  • Personal time at 2 days of paid time per calendar year
  • Paid Holidays
  • A flexible health benefits program that offers multiple plan designs and prescription coverage; options to add dental and vision insurance
  • Group Life, Short and Long Term Disability Insurance
  • A flexible spending account (FSA) to pay for dependent day care and unreimbursed medical care expenses using pre-tax dollars
  • AFLAC insurance policies – purchased by employees, but paid for with pre-tax dollars
  • Up to $6000 per calendar year for continuing education reimbursement at accredited schools and associations
  • Successful in-house training at all levels

Part-Time Employment

  • 401(k) Retirement Savings Plan, Employee Deferrals – new employees can begin salary deferrals the month after their start date; option of traditional pre-tax deferrals and after-tax, Roth deferrals
  • 401(k) Retirement Savings Plan, Matching Contributions – match contributions available on employee deferrals
  • 401(k) Retirement Savings Plan, Employer Contributions – discretionary employer contribution based on eligible earnings
  • Vacation time starting at 12 days annually beginning with the first full calendar year of employment. Up to 5 vacation days can be carried over to the following year
  • Sick time after two complete years of service. Awarded at 12 hours per calendar year, pro-rated in the year the employee becomes eligible
  • Paid Holidays after three months of service
  • Dental and vision insurance
  • A flexible spending account (FSA) to pay for dependent day care and unreimbursed medical care expenses with pre-tax dollars
  • AFLAC insurance policies – purchased by employees, but paid for with pre-tax dollars
  • Up to $3000 per calendar year for continuing education reimbursement at accredited schools and associations
  • Successful in-house training at all levels


First Commonwealth Federal Credit Union is an Equal Opportunity Employer.