If you (or a people-oriented person you know) are looking for a great place to work in in the Lehigh Valley, First Commonwealth is the organization to contact! First Commonwealth's compensation and benefits package is among the best in the industry, offering you a competitive salary and excellent benefits.
From time-to-time there are part and/or full-time positions available. First Commonwealth is an Equal Opportunity Employer and your inquiries are always welcome.
*We will only accept resumes/applications that specifically mention the position in which you are interested.
We are currently interviewing for the following positions:
Business Intelligence Manager
First Commonwealth Federal Credit Union has just announced an opportunity as the organization’s Business Intelligence Manager. This position will effectively lead the business intelligence function, including creating value out of data by utilizing Microsoft Power BI and implementing new statistical models that translate data into business solutions across the organization. This person will manage, develop, and automate reporting solutions that predict trends, develop strategy, and evaluate organizational performance. The successful candidate will demonstrate a strategic approach to business intelligence as well as have strong analytical, finance, communication and interpersonal skills. Requirements: Bachelor’s degree in math, finance, predictive analytics, behavioral analytics or related field, 2+ years of financial services industry experience in the area of data analytics or related field. 5 years of financial services industry experience in the area of data analytics and a Master’s degree in predictive analytics, finance or related field are preferred.
Member Experience Associates-Full time and part time positions available - Locations and hours are listed below:
Full Time:
1. Allentown Financial Center.
2. Fogelsville Financial Center.
3. Fogelsville Floating position – This position will be based in our Fogelsville financial center and will float to our Kutztown and Lehighton financial centers. This position will also be a back up to our Video Associates in our Call Center in Allentown.
Part Time: Scheduled between 25-29 hours per week
Part-Time Member Experience Associates at the Bethlehem - Crawford Financial Center
Accountable for delivering unmatched sales and service to both existing and potential new members. Help members prosper by offering personalized, needs-based solutions under the direction and with the support of the Market Manager /Member Experience Manager.
Follow the First Commonwealth Federal Credit Union sales process in order to deliver a memorable member experience in all sales and service interactions. Effectively process all sales and service functions including teller transactions. Provide appropriate, needs-based solutions to members in order to assist them in improving their financial well-being.
Demonstrate our Service Mission Statement to “make it simple for members to improve their financial well-being” through consistent application of our Service Standards.
Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc.). Continually update level of Product Knowledge as new products and services are offered.
Interview loan applicants, assist in collection and verification of documentation required to disburse proceeds. Maintain proficiency with systems and tools required for the efficient completion of duties including, but not limited to, core processing, loan application, mobile banking and bill payment systems.
Identify potential referrals to other lines of business including investments, mortgages, and business lending.
Stay current with the use of tablets and smart phones in order to be able to demonstrate alternative banking channels such as mobile banking and bill payment services.
Be available to support other departments and branches, such as the call center, as needed.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, strong sales and problem solving ability is essential. Must possess average telephone skills, be an analytical problem solver, perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution or sales experience strongly preferred. EOE
Member Experience Associate - Video - Full and Part Time – Allentown
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via video interaction, consistently cross offering all credit union products and services when appropriate, in accordance with established credit union policies and procedures, under the direction of the AVP Contact Center.
Achieve or exceed all sales and service goals at the individual, branch and corporate level. Motivate and inspire others to achieve as well through positive attitude and actions.
Assist and counsel members on the full array of credit union products and services in order to help them obtain their financial goals, cross-selling all products and services as appropriate. Foster and build member relationships.
Educate members on the use of the interactive teller machines and provides technical support while utilizing the video banking technology.
Use a computerized system for member’s verification, gathering relevant information to complete transactions, validating information and performing the following video banking functions while ensuring they are in accordance with bank processes and procedures: receive checks and cash for deposit, verifies amounts, and examine checks for endorsements. Cashes checks and pays out money after verification of signatures and member balances. Issue computer generated receipts and place holds on accounts for uncollected funds.
Function independently on both cash and platform. Performs cash vault management when necessary, including but not limited to cashing checks, money orders, receiving deposits and payments, processing withdrawals, processing share transactions, loan pay offs, image retrieval, conducting information inquiries, account research, new accounts daily balancing etc.
Provide service as necessary to all members consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display excellent member service and telephone skills, including: active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone,), product knowledge, personal accountability, and other skills identified by management.
Foster, Develop, maintain and demonstrate selling skills by Identifying needs and opportunities, handling and overcoming objections, closing the sale, goal attainment, and understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified management.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills along with excellent telephone skills and the ability to follow oral and written instructions is essential. Must possess strong sales skills, be an analytical problem solver and be able to perform math calculations. Must be customer focused, have knowledge of web based technology with basic computer skills. High school diploma or equivalent along with 1-2 years’ experience in customer service and teller work is required. Experience in a financial service institution, sales experience and fluency in Spanish strongly preferred. EOE
Inbound Contact Center Associate - Full Time – Allentown
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures.
Assist and counsel members on the full array of credit union products and services in order to help them obtain their financial goals and cross-selling all products and services to meet their needs.
Foster and build member relationships. Provide service as necessary to all members consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display basic member service skills, including: - Active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone, body language), product knowledge, personal accountability, and other skills identified by management.
Develop and demonstrate excellent telephone service and problem solving skills.
Foster, develop, maintain and demonstrate selling skills in the following areas: - Reading members (words and tone), handling and overcoming objections, goal setting and attainment, understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified by management. Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc). Continually update level of Product Knowledge as new products and services are offered.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, strong problem solving ability, and experience/ability to effectively communicate via telephone and computer (email) is essential. Must be an analytical problem solver, able to perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution, sales experience, or bilingual strongly preferred. EOE
Outbound Contact Center Associate - Full Time – Allentown
The schedule for the position is as follows:
Monday -10 am- 7 pm
Tuesday - 9:30 am- 7:00 pm
Wednesday - 10:00 am – 7:00 pm
Thursday – OFF
Friday – 9:30 am – 6:00 pm
Saturday – 9:00 am – 3:00 pm
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures, under the direction of the Contact Center Supervisor.
Assist and counsel members on the full array of credit union products and services in order to help them achieve their financial goals, cross-selling all products and services as appropriate. Foster and build member relationships. Make outbound calls to members to proactively identify cross sell opportunities.
Provide service / information to all members in a pleasant, professional and efficient manner via telephone or correspondence as necessary and consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display basic member service skills, including: Active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone, language), product knowledge, personal accountability, and other skills identified by management. Develop and demonstrate excellent telephone service skills.
Foster, develop, maintain and demonstrate selling skills in the following areas: - Reading members (words, tone, language), handling and overcoming objections, goal setting and attainment, understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified by management. Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, email etc). Continually update and maintain level of Product Knowledge as new products and services are offered. Develop and maintain a high level of knowledge of relevant federal, state and local banking laws and regulations. Strive to achieve and /or exceed all sales and service goals at the branch and corporate level. Motivate and inspire others to achieve as well through positive attitude and actions.
Accept and process all forms to set-up, change, or cancel payroll requests. Accept and process all application agreements, disclosures, notes and supporting forms to open, change, or close loans, savings, safe box and checking-related products as well as services. Communicate with members regarding their accounts such as overdraft charges, fees, transfer of funds, etc. Prepare or assist in preparing any necessary reports, studies or services for management. Perform other duties as required and directed by management.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, attention to detail along with strong problem solving ability needed. Must be an analytical problem solver, able to perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills and demonstrate excellent telephone skills. High school diploma or equivalent along with 1-2 years experience in customer service required.
Experience in a financial service institution or sales experience strongly preferred. EOE
