If you (or a people-oriented person you know) are looking for a great place to work in in the Lehigh Valley, First Commonwealth is the organization to contact! First Commonwealth's compensation and benefits package is among the best in the industry, offering you a competitive salary and excellent benefits.
From time-to-time there are part and/or full-time positions available. First Commonwealth is an Equal Opportunity Employer and your inquiries are always welcome.
*We will only accept resumes/applications that specifically mention the position in which you are interested.
We are currently interviewing for the following positions:
Member Experience Associates
Full Time - Floating Member Experience Associate position – Required to work in any of our financial centers to meet our staffing needs.
Part Time - Member Experience Associate (25.5 Hours/Week) - Allentown
Monday - 11:00am- 5:30pm
Tuesday & Wednesday - Off
Thursday - 10:00am – 5:30pm
Friday - 10:00am - 6:30pm
Saturday - 8:45am - 1:30pm
Accountable for delivering unmatched sales and service to both existing and potential new members. Help members prosper by offering personalized, needs-based solutions under the direction and with the support of the Market Manager /Member Experience Manager.
Follow the First Commonwealth Federal Credit Union sales process in order to deliver a memorable member experience in all sales and service interactions. Effectively process all sales and service functions including teller transactions. Provide appropriate, needs-based solutions to members in order to assist them in improving their financial well-being.
Demonstrate our Service Mission Statement to “make it simple for members to improve their financial well-being” through consistent application of our Service Standards.
Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, etc.). Continually update level of Product Knowledge as new products and services are offered.
Interview loan applicants, assist in collection and verification of documentation required to disburse proceeds. Maintain proficiency with systems and tools required for the efficient completion of duties including, but not limited to, core processing, loan application, mobile banking and bill payment systems.
Identify potential referrals to other lines of business including investments, mortgages, and business lending.
Stay current with the use of tablets and smart phones in order to be able to demonstrate alternative banking channels such as mobile banking and bill payment services.
Be available to support other departments and branches, such as the call center, as needed.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, strong sales and problem solving ability is essential. Must possess average telephone skills, be an analytical problem solver, perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills. High school diploma or equivalent along with 1-2 years experience in customer service required. Experience in a financial service institution or sales experience strongly preferred. EOE
Outbound Contact Center Associate - Full Time – Allentown
The schedule for the position is as follows:
Monday -10 am- 7 pm
Tuesday - 9:30 am- 7:00 pm
Wednesday - 10:00 am – 7:00 pm
Thursday – OFF
Friday – 9:30 am – 6:00 pm
Saturday – 9:00 am – 3:00 pm
Accountable for the effective servicing of members and assisting them with their financial objectives, primarily via telephone and email, consistently cross offering all credit union products and services when appropriate and in accordance with established credit union policies and procedures, under the direction of the Contact Center Supervisor.
Assist and counsel members on the full array of credit union products and services in order to help them achieve their financial goals, cross-selling all products and services as appropriate. Foster and build member relationships. Make outbound calls to members to proactively identify cross sell opportunities.
Provide service / information to all members in a pleasant, professional and efficient manner via telephone or correspondence as necessary and consistent with the established policies and procedures of the credit union. Establish, maintain, grow and display basic member service skills, including: Active listening, cross-selling, problem solving, conflict resolution, effective communication (words, tone, language), product knowledge, personal accountability, and other skills identified by management. Develop and demonstrate excellent telephone service skills.
Foster, develop, maintain and demonstrate selling skills in the following areas: - Reading members (words, tone, language), handling and overcoming objections, goal setting and attainment, understanding of bottom-line and business basics, presentation skills, forming and maintaining new relationships, and other skills identified by management. Obtain a strong familiarity with all credit union products, services and delivery methods offered (Internet, phone, email etc). Continually update and maintain level of Product Knowledge as new products and services are offered. Develop and maintain a high level of knowledge of relevant federal, state and local banking laws and regulations. Strive to achieve and /or exceed all sales and service goals at the branch and corporate level. Motivate and inspire others to achieve as well through positive attitude and actions.
Accept and process all forms to set-up, change, or cancel payroll requests. Accept and process all application agreements, disclosures, notes and supporting forms to open, change, or close loans, savings, safe box and checking-related products as well as services. Communicate with members regarding their accounts such as overdraft charges, fees, transfer of funds, etc. Prepare or assist in preparing any necessary reports, studies or services for management. Perform other duties as required and directed by management.
Knowledge of financial services delivery, loan policies and procedures, fundamentals of lending, plus loan collection concepts and practices, certificates of deposit and individual retirement accounts strongly preferred.
High level of oral and written communication skills, attention to detail along with strong problem solving ability needed. Must be an analytical problem solver, able to perform math calculations, and follow/ provide clear directions. Must be customer focused with basic computer skills and demonstrate excellent telephone skills. High school diploma or equivalent along with 1-2 years experience in customer service required.
Experience in a financial service institution or sales experience strongly preferred. EOE
HRIS/Benefits Specialist
Oversees and coordinates the credit union’s human resource information systems (HRIS) and responsible for overseeing the entire employee benefit systems and processes with a focus on streamlining procedures and improving workflows.
Position responsibilities:
HRIS
Oversees and coordinates the credit union’s human resource information systems (HRIS).
· Oversees and manages the generation and distribution of standard and customized reports and queries.
Ensures problems are quickly resolved
· Controls automated system processes and ensures efficient operations
· Plans, documents, and implements a business recovery strategy to resume operations of HRIS in the event
of a disaster or similar contingency
· Monitors and analyzes system usage and resources to ensure efficient and appropriate use. Takes
necessary actions to maximize resources
· Reviews, analyzes, enhances, and modifies existing programs to meet information needs. Ensures programs
support Credit Union goals and objectives.
· Coordinates with IT personnel in the management and maintenance of HRIS
· Manages the integrity of data in HRIS. Trains users on correct data input processes, confidentiality
requirements, and system security
· Responds to user requests, troubleshoots user problems, and communicates solutions promptly
· Resolves problems and concerns. Provides assistance and support to management and users as required
· Prepares reports and completes records and other required documents.
· Acts as a point of contact and resource for all HRIS issues
· Stays informed of changes in HRIS and computer technology
Benefit Systems
Responsible for overseeing the entire employee benefit systems and processes with a focus on streamlining procedures and improving workflows.
· Maintains the HRIS database to include benefit information
· Oversees benefit plans to include enrollments, terminations and COBRA
· Processes monthly reports for as required for benefit plans, pension plan, long-term disability, and life
insurance benefits; updates reports to reflect new enrollments, terminations
· Reconciles weekly and monthly invoices and submits to Accounting for payment
· Responsible for ACA monitoring and reporting
· Coordinates with the 401(k) plan trustee and auditors with regard to the annual pension audit
· Prepares and submits 401(k) deferral, match and discretionary contributions
· Administers FMLA including preparing documentation, tracking leave and providing assistance on FMLA
regulations to employees and managers
· Assists in annual welfare benefit plan and pension plan 5500 form filings
Knowledge of HR related laws and regulations to include: Fair Labor Standards Act, Family and Medical Leave Act, Affordable Care Act and ERISA along with knowledge of defined contribution retirement plans is essential. Knowledge of report writer, report criteria, queries and how to group report fields is needed. Thorough knowledge of HRIS and business software applications and web-based technology is vital.
Must be able to create and pull reports from report writer into Word, Excel or PDF formats. Proficiency in Word and Excel with ability to collect, analyze data and do data manipulation in Excel is required. Problem solving skills are essential.
Bachelor’s degree in HR, Business or a related field, three to five years of HR experience and experience working with an HRIS system is required.
HRCI or SHRM certification, five or more years of experience in HR is desired. Experience with benefits administration, health insurance plan designs and working with retirement plans and retirement plan audits is preferred.
Business Development Executive
This high-profile position requires a dynamic, high-energy professional to represent FCFCU’s brand and corporate values within your assigned member group market. In this role you will foster B2B and B2C relationships to significantly grow membership and B2C and B2B product/service utilization.
Primary responsibilities include developing, cultivating and nurturing executive level member group relationships in HR, Finance and other key business areas within your assigned member groups. You will work with member group contacts to deeply understand their business in order to grow membership, product/service utilization and business services relationships.
You will work with the Director of Business Development to create SAM (Strategic Account Management) plans for your assigned top-tier member groups and execute key initiatives to significantly grow B2C members and product/service utilization. You will act as the face of FCFCU to your assigned relationships and leverage relationship management best practices to achieve goals. You will be the primary VOC (voice of customer/member) for your assigned member group relationships, relaying critical feedback to help FCFCU continually improve and make doing business with us easier and more attractive.
Knowledge of the fundamentals of banking, financial services delivery, CRM along with the principles and practices of effective sales are essential.
Expert interpersonal and relationship management skills are critical. Must possess excellent phone, oral and written communication, organizational, problem solving as well as strong time management skills. Proficiency in MS Office, Internet and E-mail is a requisite.
Associate's degree or 5+ years in a sales or relationship management role in the financial services industry is required. Proven ability to create rapport in a retail B2C sales environment and achieve goals, nurture, cultivate and manage B2B relationships and achieve goals is necessary,
Bachelor's degree in marketing or related field and a minimum 10+ years in the financial services industry is preferred. A minimum of 5 years of corporate event management, sponsorship, tradeshow and/or brand ambassador team experience is desired. EOE
