Bethlehem, PA – February 5, 2018– MemberXP, a customer satisfaction measurement platform serving the financial services industry, has designated First Commonwealth Federal Credit Union as one of 2018’s "Best of the Best" credit unions for "Best Transaction Experience."
MemberXP provides member satisfaction survey and NPS (Net Promoter Score) services to First Commonwealth FCU to continually measure member satisfaction. This Best of the Best designation is awarded to financial institutions that consistently provide exceptional levels of service during a calendar year and is based on the institution’s performance throughout 2017. This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s service evaluation platform.
"Delivering exceptional experiences that improve our members' lives is what we strive for every day. This award is particularly meaningful this year as our focus has been on making First Commonwealth easier to do business with at all touch points. This "Best Transaction Experience" award tells us our members are noticing and they like what we’re doing. We're proud that First Commonwealth member experience is one of the best among high-performing credit unions. By delivering personalized experiences and the latest technology, we continue to meet the evolving needs of our members," said Tricia Szurgot, Chief Marketing and Retail Officer for First Commonwealth Federal Credit Union.
MemberXP is a voice of member platform that allows credit union members to provide immediate feedback on the service they receive. The platform utilizes mystery shops and member surveys to gauge the overall member experience across multiple delivery channels and specific experiences such as getting a loan or opening a new account. "First Commonwealth's top scores show a real commitment to listening to members and improving the member experience based on that feedback," said Constance Anderson, founder of MemberXP.
A credit union cannot apply for this award. It is independently granted by MemberXP based on specific criteria including member service and ease of use.
ABOUT FIRST COMMONWEALTH FEDERAL CREDIT UNION
First Commonwealth, based in Bethlehem, PA, is a leader in banking innovation and the largest credit union in the Greater Lehigh Valley. With eight financial center locations and a best in class digital banking center, First Commonwealth serves more than 61,000 members and 1,200 member companies in the Greater Lehigh Valley and beyond. As a member-owned, not-for-profit financial cooperative, First Commonwealth is a leader in the B2C and B2B financial services marketplace and has been committed to growth, innovation, technology and personal, friendly service since 1959. First Commonwealth has 170 employees and $700 million in assets and serves its membership through purpose-driven and mission-based values to help members prosper. First Commonwealth FCU is committed to giving back through their First Commonwealth FCU WE Thrive® Foundation and Corporate Social Responsibility initiatives. www.firstcomcu.org
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $8 billon. Learn more about MemberXP’s Best of the Best Awards at memberxp.com/best-of-the-best-award/