First Commonwealth Federal Credit Union Named Forbes' #1 Pennsylvania Best-In-State Credit Union
LEHIGH VALLEY, PA. - June 29, 2020 - First Commonwealth Federal Credit Union announced today it has earned the top spot for the second consecutive year as Forbes' #1 Best Credit Union in Pennsylvania and one of America's Best Credit Unions. "Earning this prestigious honor for the second year in a row is a testament to the passion and commitment of our 220+ team members, dedicated volunteer board of directors, more than 67,000 consumer members and 1,500 business members," said Tricia Szurgot, Chief Operating Officer of First Commonwealth.
"We take delivering on our brand promise at every touchpoint and with every interaction very seriously. Our top priorities as we align our business to the future are people – our employees, members, consumers and communities, data and technology. Our ability to gather, analyze and leverage continuous real-time feedback from our members to better serve their immediate and long-term needs while identifying gaps in our products and service delivery has led to many value-added enhancements to our industry-leading products and services. We're investing in people, technology and infrastructure to deliver the right balance of banking technology, easy access, personalized experiences and continuous value to our members."
Fewer than 3.5% of the nation's 5,200 credit unions were recognized by Forbes, who partnered with market research firm Statista to survey over 25,000 individuals regarding their banking relationships. Credit Unions were assessed and selected based on factors including trust, branch services, digital services, and financial advice. According to the Forbes article, "Americans generally gave their banking institutions good reviews on satisfaction with scores of 4.2 on average on a scale of one to five. But banks can't touch credit unions; credit unions averaged 4.5 satisfaction scores."
"The growing trend of consumers choosing to spend their hard-earned money with brands whose purpose and values align with their own is exciting for us. As a purpose-driven, not-for-profit financial institution we look forward to this trend continuing. We encourage more consumers to choose purpose-driven credit unions for all their financial needs. We are in good company on Forbes' list this year and congratulate our fellow top credit unions in Pennsylvania for this honor: First Commonwealth Federal Credit Union (1); Police and Fire FCU (2); Citadel FCU (3); People's First FCU (4) and PSECU (5), respectively," added Szurgot.
ABOUT FIRST COMMONWEALTH FEDERAL CREDIT UNION
First Commonwealth Federal Credit Union is a leader in banking innovation and the largest credit union in the Greater Lehigh Valley. With a mission of "empowering the pursuit of financial happiness" and core values of "honesty, integrity, generosity, humility, excellence and respect" First Commonwealth is among the highest ranked credit unions by the National Credit Union Administration (2020) and Forbes (2020). With eleven financial centers, a best-in-class digital banking center and dedicated small business center, First Commonwealth serves more than 67,000 members and 1,500 businesses in the communities they serve. As a member-owned, not-for-profit financial cooperative, First Commonwealth is a leader in the B2C and B2B financial services marketplace and has been committed to growth, innovation, technology and personal, friendly service since 1959. First Commonwealth serves its membership through purpose-driven and mission-based values to help members empower their pursuit of financial happiness.
First Commonwealth Federal Credit Union Receives Milestone Award
At the 2019 Annual Meeting for the Greater Lehigh Valley Chamber of Commerce, First Commonwealth Federal Credit Union received the Milestone Award for their 60th Year in Business.
First Commonwealth Federal Credit Union Receives the America Saves Designation of Savings Excellence Award
In addition to recently being named the top credit union in Pennsylvania, First Commonwealth also earned the America Saves Designation of Savings Excellence Award. The accolade is given to financial institutions that make extraordinary efforts to encourage people to save and to help their communities become more financially stable. First Commonwealth, along with 14 other awardees across the nation, helped 246,677 Americans save a total of $503,575,890!
As part of their financial wellness efforts, First Commonwealth is also launching a local Lehigh Valley Saves campaign, in partnership with other local organizations, to bring education, resources and tools to the communities they serve.
First Commonwealth Federal Credit Union Earns #1 In-State Credit Union Ranking by Forbes
First Commonwealth Federal Credit Union was named as the top credit union in Pennsylvania by Forbes Magazine, earning the #1 ranking on their annual 2019 Best-In-State Credit Union list.
First Commonwealth Federal Credit Union Opens NEW Emmaus Location
Joined by representatives from the Greater Lehigh Valley Chamber of Commerce, First Commonwealth Federal Credit Union officially opened their Emmaus Financial Center yesterday. First Commonwealth members now have 8 convenient and easily accessible locations to choose from, as well as 24/7 access to mobile and online banking.
The new 2,800 square foot financial center, located on Chestnut Street in Emmaus, includes a financial wellness center, social spaces for conversation, certified financial wellness coaches, extended hours, café with free coffee, three ITMs (Interactive Transaction Machines), a drive-up and focus on community.
First Commonwealth Breaks Ground on New Corporate Headquarters
First Commonwealth Federal Credit Union officially broke ground on their new corporate headquarters in Lower Macungie Township on Tuesday, starting construction on a new 81,000-square-foot mixed-use building and an adjacent 5,000-square-foot financial center.
The top two floors of the larger building will be occupied by First Commonwealth, with leased retail and office space available on the first floor. The new building will consolidate the credit union’s two existing headquarters locations, bringing together back office, support departments and Contact Center staff that are currently split between offices on Brodhead Road in Hanover Township and Union Boulevard in Allentown.
First Commonwealth Offers Assistance to Government Employees
To help ease the hardship caused by the ongoing Federal government shutdown, First Commonwealth Federal Credit Union is offering assistance and connection to community resources to members that have been financially affected.
Credit Union Corner: How Are You Spreading the Word About Credit Unions in Your Community?
At First Commonwealth, we believe as consumer demands and behaviors evolve, we must continually evolve as well. This includes how we develop our brand strategy and how we communicate our story in the communities we serve. To differentiate our brand and optimize our brand-building investments, we’ve strategically repositioned our brand to be one that is purpose-driven and people-centric.
How Might Credit Unions Refine Their Strategies to Develop Wide-Ranging Relationships with Members?
In today’s market, it is all about the element of experience and being able to evoke emotion in consumers. For credit unions, it ultimately comes down to the quality of experience you deliver to your members…on every channel, with every interaction. An exceptional and consistent member experience will lead to higher member loyalty and increased member engagement.
First Commonwealth to Centralize Headquarters Operations at New Site
BETHLEHEM, Penn.-The $716-million First Commonwealth FCU has announced plans to centralize its corporate operations in a new office building in the Trexler Business Center in Lower Macungie Township.
It will also open its 12th branch in the process.
According to First Commonwealth, approximately 140 full- and part-time employees will be based on the top two floors of an 81,000-square-foot building and in an adjacent 5,000-square-foot branch. The Lower Macungie Township Board of Commissioners has approved the plan.
Tricia C. Szurgot, chief marketing and experience officer, told the Morning Call the move comes as First Commonwealth has increased its back office and support staff over the past two years.
Under One Roof
The new headquarters will enable the credit union to bring under one roof staff currently split between a corporate office on Broadhead Road in Hanover Township, Northampton County, and an office on Union Boulevard in Allentown. It also positions the bank to build its presence in the western end of the region, the Morning Call reported.
"The headquarters allows us to continue to expand the offering of quality financial services to credit union members and show our commitment to the Lehigh Valley community," Szurgot told the publication.
First Commonwealth hopes to complete construction by the end of 2020, with a phased move-in beginning early 2021. The branch is expected to open sooner.
The ground floor of the three-story building, which First Commonwealth will own, allows for 10,400 square feet of retail space. The adjacent branch will also have a second floor for office space, the Morning Call reported.
First Commonwealth to Build Headquarters Next to Movie Tavern in Lower Macungie
First Commonwealth Federal Credit Union will centralize its corporate operations into a new office building near the Movie Tavern at the Trexler Business Center in Lower Macungie Township. About 140 First Commonwealth full- and part-time employees will be based on the top two floors of an 81,000-square-foot building and in an adjacent 5,000-square-foot branch. The Lower Macungie Township Board of Commissioners voted unanimously to approve the plan Thursday night.
Lower Macungie Approves New First Commonwealth Headquarters
The Lower Macungie Township Board of Commissioners granted preliminary/final approval of a land development plan that will bring the corporate operations of First Commonwealth Federal Credit Union to the Trexler Business Center during Thursday night's meeting. The vote was unanimous.
First Commonwealth Recognized for its Commitment to Corporate Social Responsibility; Community Engagement & Events Team Receives “Spirit of Volunteerism” Award
Bethlehem, PA – October 31, 2018 – First Commonwealth Federal Credit Union is thrilled to announce that its Community Engagement & Events Team received a 2018 Spirit of Volunteerism Award from the Volunteer Center of the Lehigh Valley on Tuesday evening.
The Volunteer Center’s Annual Spirit of Volunteerism Awards honor local businesses, individuals or teams who have demonstrated excellence in community service and workplace volunteerism. The event provides area businesses as well as local nonprofits the opportunity to recognize the impact that employee volunteers have on making a difference in the community.
First Commonwealth Continues Lehigh Valley Expansion, Opening Emmaus Financial Center
Bethlehem, PA – October 22, 2018 – First Commonwealth Federal Credit Union announces Emmaus as the location of their newest financial center, continuing its retail expansion and commitment to the Lehigh Valley community. This is the fourth location opening in their new award-winning social banking model since the launch of First Commonwealth’s retail expansion in 2017. Members will have 8 convenient and easily accessible financial centers to choose from, as well as 24/7 access to mobile and online banking.
First Commonwealth Financial Centers are designed to optimize the member experience, making it easier and more convenient to do your banking, while enhancing our members lives through financial literacy. The new 2,800 square foot financial center, located on Chestnut Street in Emmaus, includes a financial wellness center, social spaces for conversation, certified financial wellness coaches, extended hours, café with free coffee, three ITMs (Interactive Transaction Machines), a drive-up and focus on community.
First Commonwealth Federal Credit Union Wins 2018 Best Branch Experience Customer Experience Award
First Commonwealth Federal Credit Union Wins 2018 Best Branch Experience Customer Experience Award
BETHLEHEM, Pa., September 19, 2018/PRNewswire/ -- First Commonwealth Federal Credit Union received the “Best Branch Experience” Best in Bank Customer Experience Award for their innovative social banking model.
Networld Media Group, publishers of ATM Marketplace and Mobile Payments Today, handed out four international banking awards for industry-leading experience strategies on the evening of Thursday, Sept. 13, during a banquet that was held as part of the Bank Customer Experience Summit in Chicago.
The Best in Bank Customer Experience Awards honor innovative, consumer-focused financial institutions and fintech providers whose branch networks and financial service technologies are heightening the customer or member experience and leading the industry in innovation. The award recognizes recipients in four categories: Best Branch Experience, Best ATM/Self-Service Experience, Best Mobile Experience by a Financial Institution and Best Mobile Experience by a Fintech Provider. Winners are selected by a panel of highly regarded financial industry analysts and consultants.
First Commonwealth Federal Credit Union's Chief Marketing & Experience Officer Wins 2018 NAFCU Professional of the Year Award
BETHLEHEM, Pa., June 20, 2018 - Tricia Szurgot, Chief Marketing & Experience Officer of First Commonwealth Federal Credit Union was named 2018 Professional of the Year by the National Association of Federally Insured Credit Unions (NAFCU), in the large credit union category ($250M assets and greater)
First Commonwealth Federal Credit Union Relocated Lehighton Financial Center to Carbon Plaza Mall
BETHLEHEM, Pa., May 21, 2018 - First Commonwealth Federal Credit Union has relocated their Lehighton Financial Center to a more visible, convenient location in the Carbon Plaza Mall on Route 443 in Mahoning Township.
First Commonwealth Federal Credit Union Executive Named 2018 "Woman of Influence" by Lehigh Valley Business
Bethlehem, PA – March 20, 2018– Lehigh Valley Business has named Tricia Szurgot, First Commonwealth Federal Credit Union’s Chief Marketing and Experience Officer, one of its 2018 “Women of Influence,” in recognition of her professional accomplishments, including her community engagement efforts and excellence in leadership.
First Commonwealth Federal Credit Union Named 2018 "Best of the Best" Credit Union for "Best Transaction Experience"
Bethlehem, PA – February 5, 2018– MemberXP, a customer satisfaction measurement platform serving the financial services industry, has designated First Commonwealth Federal Credit Union as one of 2018’s "Best of the Best" credit unions for "Best Transaction Experience."
First Commonwealth Federal Credit Union Opens New Northwood Financial Center in Palmer Township
Bethlehem, PA – January 19, 2018– First Commonwealth Federal Credit Union has announced the opening of its newest location as they continue to expand their retail footprint in the Greater Lehigh Valley. The new First Commonwealth FCU Northwood Financial Center, located off Route 248 in Easton, is the second location within the last year to open in its new, innovative banking model. With this new location, First Commonwealth members now have 8 convenient and easily accessible locations to choose from, as well as 24/7 access to mobile and online banking.
Tricia Szurgot, Chief Marketing & Retail Officer at First Commonwealth FCU Receives CMO of the Year Officers Award
Bethlehem, PA – January 8, 2018 – Tricia Szurgot, Chief Marketing & Retail Officer of First Commonwealth Federal Credit Union, was recently honored at an awards ceremony in New York City with the 2017 CMO of the Year Officers Award by The CMO Club.
First Commonwealth Federal Credit Union Relocating Lehighton Financial Center to Carbon Plaza Mall
First Commonwealth Federal Credit Union has announced the relocation of their Lehighton Financial Center to a new more visible, convenient location in the Carbon Plaza Mall in Spring 2018.
More Than Half Our Workforce Is Now Certified Financial Wellness Coaches
All of our financial center associates and managers have completed a nationally-accredited training program and are Certified Financial Wellness Coaches.
A Better Banking Experience with First Commonwealth FCU
First Commonwealth Federal Credit Union has announced it will open two new financial centers in Bethlehem and Palmer Township this summer, offering the Lehigh Valley a new banking experience.
First Commonwealth Names Tricia Szurgot Chief Marketing & Retail Officer
First Commonwealth Names Tricia Szurgot Chief Marketing & Retail Officer. Szurgot is a credit union veteran who brings over twenty years of senior executive experience to the role, and has worked with some of the world’s top experience brands in the areas of marketing, customer experience and product innovation.
First Commonwealth attends NAFCU’s Congressional Caucus
First Commonwealth Federal Credit Union’s, President and CEO, Donna LoStocco, Executive Vice President Finance, Alan Musselman and volunteer Chairman of the Board, Vincent Gorman attended the National Association of Federal Credit Union’s (NAFCU) Congressional Caucus in Washington, D.C. from September 18 – September 21.
First Commonwealth Announces Donna LoStocco as New CEO
"I am excited to join the team, to meet First Commonwealth members and community stakeholders, and to work closely with the board to help further the First Commonwealth mission to improve members’ financial well-being."