Bethlehem, PA – October 22, 2018 –First Commonwealth Federal Credit Union announces Emmaus as the location of their newest financial center, continuing its retail expansion and commitment to the Lehigh Valley community. This is the fourth location opening in their new award-winning social banking model since the launch of First Commonwealth’s retail expansion in 2017. Members will have 8 convenient and easily accessible financial centers to choose from, as well as 24/7 access to mobile and online banking.
First Commonwealth Financial Centers are designed to optimize the member experience, making it easier and more convenient to do your banking, while enhancing our members lives through financial literacy. The new 2,800 square foot financial center, located on Chestnut Street in Emmaus, includes a financial wellness center, social spaces for conversation, certified financial wellness coaches, extended hours, café with free coffee, three ITMs (Interactive Transaction Machines), a drive-up and focus on community. ITMs are advanced ATMs with the added feature of assistance from live Video Associates. ITMs enable members can complete transactions outside of regular banking hours while experiencing personalized service from a live person. First Commonwealth recently won a “Best Branch Experience” Customer Experience Award for this industry-leading, innovative approach.
“Emmaus is a vibrant, thriving community and our team of local Associates is excited to offer an entirely new banking experience to consumers in this part of the Valley. As the largest credit union in the Lehigh Valley, 2018 winner of awards including “Lehigh Valley’s Best Credit Union,” “Best Branch Experience” and “Spirit of Volunteerism” we’re changing lives and communities for the better every day through financial wellness education and simplified banking. We’re excited to bring our friendly, social banking and education programs to the Emmaus community with our newest and largest Financial Center,” shared Tricia Szurgot, Chief Marketing and Experience Officer.
As part of its purpose-driven mission, First Commonwealth is committed to local businesses and community initiatives with each new expansion project. While Emmaus is a new market for the credit union, it has deep roots in the community. First Commonwealth’s Chief Operating Officer and executive
project leader, John Miller, is an Emmaus High School graduate. To help find the perfect site location for this project, Mr. Miller worked alongside fellow Emmaus High School graduates, Derek Zerfass and Scott Horner, both real estate brokers with Colliers International.
Supporting their commitment to “do good”, First Commonwealth was the title sponsor of the Emmaus 5K over the weekend and was a sponsor of the Farewell to Summer Festival in September. “As an Emmaus resident myself, I’m thrilled to work for a purpose-driven organization and lead a team who is passionate about doing good and what’s best for our members, while giving back to the community. We look forward to spending quality face-to-face time getting to know our Emmaus members, helping them to achieve their financial goals and improving their lives,” said Aimee Pfeiffer, Member Experience Manager of the Emmaus Financial Center.
First Commonwealth has partnered with F.J. Lesher General Contractor LLC and R+D Architecture to provide construction management and design services. Construction is expected to be completed early 2019.
First Commonwealth, based in Bethlehem, PA, is a leader in banking innovation and the largest credit union in the Greater Lehigh Valley. With eight financial center locations and a best in class digital banking center, First Commonwealth serves more than 61,000 members and 1,200 member companies in the Greater Lehigh Valley and beyond. As a member-owned, not-for-profit financial cooperative, First Commonwealth is a leader in the B2C and B2B financial services marketplace and has been committed to growth, innovation, technology and personal, friendly service since 1959. First Commonwealth has 170 employees and $700 million in assets and serves its membership through purpose-driven and mission-based values to help members prosper. First Commonwealth FCU is committed to giving back through their First Commonwealth FCU WE Thrive® Foundation and Corporate Social Responsibility initiatives. www.firstcomcu.org